Privacy Policy

At SoulPino Coffee, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, interact with us online, or use our services. By accessing our website or booking our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you interact with our website and services.

A. Information You Provide to Us

When you engage with SoulPino Coffee, we may collect personal information that you voluntarily provide, including:

  • Contact Information: Your name, phone number, email address, and event details when you fill out our booking inquiry form.

  • Payment Information: If you book a service, we collect billing details (e.g., name, billing address, and payment method) via a secure third-party payment processor. We do not store or process credit card information directly.

  • Communication Details: If you contact us via email, social media, or forms on our website, we may collect the information you share with us.

B. Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

  • IP Address & Device Information: Your device type, operating system, and browser version for analytics and security.

  • Website Usage Data: Pages visited, time spent on our site, and referral sources (e.g., how you found us).

  • Cookies & Tracking Technologies: We use cookies to improve your experience, track website performance, and enable certain website functions.

C. Information from Third Parties

If you interact with us on social media (Instagram or LinkedIn), we may receive basic information such as your username, profile name, and messages you send us.

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To Process and Manage Bookings: When you submit an event inquiry, we use your information to communicate with you and arrange service details.

  • To Provide Customer Support: We respond to inquiries, resolve issues, and provide necessary assistance.

  • To Improve Our Website & Services: Website analytics help us understand visitor behavior, optimize our website, and enhance the user experience.

  • To Send Marketing & Promotional Materials: If you opt in, we may send special offers, event updates, or promotions via email. You can unsubscribe at any time.

  • To Ensure Security & Prevent Fraud: We use monitoring tools to detect and prevent suspicious or unauthorized activities on our website.

We DO NOT sell, rent, or trade your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We implement technical, administrative, and physical security measures to protect your data, including:

  • Secure Data Transmission: Our website uses SSL encryption to protect sensitive information.

  • Restricted Access: Only authorized personnel can access customer information.

  • Third-Party Payment Security: We use secure payment gateways (e.g., Stripe, PayPal) that comply with industry security standards to process transactions.

  • Regular Website Monitoring: We monitor our website for security threats and vulnerabilities.

While we take all reasonable precautions to protect your data, no method of online transmission is 100% secure. We encourage users to exercise caution when sharing personal information online.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.

A. What Are Cookies?

Cookies are small files stored on your device that help websites remember user preferences, improve site functionality, and provide relevant content.

B. How We Use Cookies

  • Essential Cookies: Required for website operation (e.g., secure logins, booking forms).

  • Performance & Analytics Cookies: Help us track site visits and improve usability.

  • Marketing Cookies: If enabled, help us personalize ads and promotions.

C. Managing Cookies

You can adjust cookie preferences via your browser settings or opt out of tracking through third-party tools like Google Analytics Opt-Out.

5. Third-Party Links & Services

Our website may contain links to third-party websites, including social media platforms, payment processors, and partner sites. If you click on a third-party link, you will be directed to their website.

We are not responsible for third-party privacy policies or practices. We encourage users to review the privacy policies of external sites before sharing personal information.

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Opt-Out of Marketing Communications: If you receive promotional emails from us, you can unsubscribe at any time using the link in the email.

  • Access, Update, or Delete Your Information: You may request a copy of your data, request corrections, or ask for deletion by contacting us.

  • Disable Cookies: You can manage cookie preferences via your browser settings.

To exercise these rights, please contact us at soulpinocafe@gmail.com.

7. Data Retention Policy

We retain personal data only as long as necessary for business and legal purposes, including:

  • Event inquiries and booking data for up to 2 years to assist with future service requests.

  • Transaction records for legal and tax compliance.

  • Marketing subscriptions until you opt out.

Once data is no longer needed, we securely delete or anonymize it.

8. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business operations

  • Legal requirements

  • Privacy best practices

We will post the updated Privacy Policy on this page with a revised effective date. If significant changes occur, we may notify users via email or a website alert.

10. Contact Us

If you have any questions about this Privacy Policy, data usage, or your rights, please contact us:

SoulPino Coffee
soulpinocafe@gmail.com
Riverside, CA

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.